Help When You Need It Most.

TrueNorth Community Services' emPower heat and energy program assists people struggling to afford their utility and deliverable fuels bills in Michigan, helping them strive to become self-sufficient.

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“There are no words to express how wonderful you all are. ... I was worried every day for months, woke up wondering what I was going to do and with one phone call it was all gone. I honestly cried with relief.”

Hart, Michigan

“I really cannot thank you enough. I am so pleased that you were able to do so. It means a lot to me as I have no one else to turn to.”

Farwell, Michigan

“This organization was there during my time of need.”

Lansing, Michigan

“Thank you … sooo much!! You paid off an outstanding bill, and we couldn’t thank you enough.”

Muskegon, Michigan

“You helped us more than you’ll ever know.”

Ishpeming, Michigan

“Thanks … for helping me with my electric bill. I am a single mother of four and am struggling right now and you have no idea how much what you did means to me.”

Alger, Michigan

“We would like to thank you for the assistance you have given us during our time of need. You were quick to respond, and very helpful.”

Battle Creek, Michigan

“Thank you for your help with my recent power shut off. This organization truly made a difference in my and my family lives. You have greatly impacted this community.”

Detroit, Michigan

“I just wanted to thank you for all your hard work. And thank you for the propane help.”

Manistee, Michigan

For 2017-2018, emPower™ provided 12,968 households with direct assistance payments. We also enrolled 8,534 households into Consumers Energy’s CARE Program and 1,545 into DTE Energy’s LSP Program.

emPowerserved households in all 83 Michigan counties in 2017-2018. More than $18 million in direct-assistance payments were made through emPower to 274 utility and energy providers.

Do you need utility assistance? emPower and DTE Energy can provide help at Customer Assistance Days. Get assistance enrolling in DTE Energy’s Low Income Self-Sufficiency Plan (LSP) program; completing State Emergency Relief (SER) program applications for the Michigan Department of Health and Human Services (MDHHS); and/or applying for self-sufficiency services with emPower. The Customer Assistance Days are Thursday, February 21, at Bishop William L. Burrel Multiplex Center, 412 East Sherman Boulevard in Muskegon Heights; and Friday, February 22, at LINC Up, 1167 Madison Avenue SE in Grand Rapids. The hours both days are 10 a.m. to 3 p.m., with appointments available from 10 a.m. to 2:30 p.m.; reserve your spot by calling emPower at 231.355.5880.

emPower will be closed Monday, February 18, for the Presidents' Day holiday. Our regular hours will resume on Tuesday, February 19.

emPower is working with Michigan Department of Health and Human Services to assist with past-due heat and energy bills for the 2018-2019 grant year. Please note that because of high call volume, you might find it difficult to get through to us by telephone.

The Michigan Department of Health and Human Services reminds residents they can apply for emergency energy assistance online at or with paper applications available at MDHHS offices. Online help is available from navigators at MDHHS offices and some private agencies like emPower that assist with energy aid. Assistance is available through State Emergency Relief (SER) and the Michigan Energy Assistance Program (MEAP). See the news release: